1. Product Availability

All orders depend on product availability in stock. If the product is unavailable at the time of order, we will notify you of the expected availability date or suggest a suitable alternative.

2. Shipping Areas

Adawat delivers products to all regions within the Kingdom. If your location is outside our standard delivery zones, please contact us directly to coordinate suitable delivery options.

3. Delivery Time

Delivery times may vary depending on the customer’s location and shipping conditions. We strive to deliver orders as quickly as possible during business days. However, delays may occur due to factors beyond our control, such as weather conditions or customs procedures.

4. After-Sales Service

To ensure your satisfaction, our team will follow up with you after you receive your order to check on your experience and evaluate the service quality.

5. Damaged Products

If you receive a damaged product , please contact us immediately with the necessary details. We will investigate the issue and take appropriate action, which may include compensation, replacement, or a refund.