Regarding returns, replacement and complaints:

When the customer notices that there is a defect in the product upon delivery, he/she has the right to refuse receipt and may request a replacement or a refund, subject to the following:

1. It is not possible to replace all perishable goods such as meat, vegetables, etc. The provisions of this clause shall include what ADAWAT specifies as goods covered herein.

2. If the order is not shipped within (24 hours), the user may modify or cancel it without fees; but if shipped, the customer will be charged with fees for returning the product, provided that the product is not opened and remains in its original condition.

3. For any items that require replacement or return, please contact customer service of ADAWAT website/application as soon as possible.

4. If the customer notices apparent damage to the products included in his/her order/s, he/she may refuse to accept it and can file a complaint in its regard to the following email address: info@adawat.net, or through the technical support of the website/application.

5. With regard to individual products damaged when order contents are transferred, please inform the customer service within 24 hours to recover the paid amounts or obtain a balance in your account with ADAWAT.

6. In all cases, please ensure to attach a photo of the damaged product to the complaint request to verify the products condition, taking into account not to open the product or its sealed package.

7. Acceptance of the complaint by adawat customer service team necessarily means that the cash or credit card refunds shall take 14 business days in its broadest possible sense, especially when a third party is involved, and the period may increase in the event of emergency, public holiday or technical obstacle.

8. In all cases of return and replacement, the product shall be in its original packaging. Any product that does not meet these conditions and any conditions specified by ADAWAT shall not be accepted.