At Adawat, we are committed to providing high-quality electrical and industrial tools. Your satisfaction is our priority, and we strive to offer a professional and reliable experience. Below are our guidelines for returns, exchanges, and complaint submissions:

1. Defective Products Upon Delivery
   If a product shows visible defects or damage upon delivery, the customer has the right to refuse the shipment and request a replacement or refund, under the following conditions:

• The issue must be reported immediately at the time of delivery.

• The product must remain unopened and in its original condition.

• A clear photo showing the defect or damage must be attached to support the complaint.

2. Order Modification or Cancellation
   If the order has not been shipped within 24 hours, the customer may modify or cancel it without any fees.
   If the order has already been shipped, the following conditions apply:

• The customer bears the return shipping costs.

• The product must be unopened and in its original condition.

3. Reporting Damages and Filing Complaints
   If any product arrives damaged or with missing items, please contact Adawat Customer Support within 24 hours of receiving the order through:

• Email: info@adawat.net

• Technical Support section on the platform

When filing a complaint, please provide:

• A description of the issue

• A clear photo of the damaged product

• Your order number and contact details

Failure to report within the specified timeframe may result in rejection of the return or complaint request.

4. Refund Process
   Once the return or complaint is approved, Adawat will initiate the refund process. Please note the following:

• Refunds to bank accounts or credit cards may take up to 14 business days, especially if a third-party payment processor is involved.

• Additional delays may occur during emergencies, public holidays, or due to unforeseen technical issues.

5. General Conditions

• All returned products must be in their original, unused condition and packaging.

• Opened or used products will not be accepted unless a defect is confirmed by our quality team.

• Adawat reserves the right to reject any return request that does not meet the conditions outlined in this policy.

We appreciate your trust in Adawat. For further inquiries, please don’t hesitate to contact our support team.