Delivery
1. Do I need to provide my phone number for delivery?
Yes. Please make sure to enter a reachable mobile number during checkout. Our delivery team will contact you before arriving and provide an estimated time of arrival.
2. Will the delivery team bring the item into my home?
Yes, the item will be delivered to the room of your choice. However, please make sure the space is accessible by checking your delivery checklist before placing the order.
3. Does the delivery include assembly?
No, our delivery service does not include assembling items or products.
4. How do I make sure delivery is smooth?
Make sure your address, phone number, and email are entered correctly when registering or placing your order. Accurate information helps ensure timely delivery.
5. Where does Adawat deliver?
We deliver to all regions within the Kingdom.
If your location is outside standard delivery zones, please contact us to arrange a suitable delivery option.
6. What if the product I ordered is out of stock?
If an item is unavailable at the time of your order:
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We will notify you of the expected availability date
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Or suggest a similar alternative
7. How long does delivery take?
Delivery times vary based on:
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Your location
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Product availability
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Shipping conditions
We aim to deliver as quickly as possible during business days, but please note delays may occur due to:
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Weather
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Transportation issues
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Supplier-related factors
8. Will someone follow up after I receive my order?
Yes. Our after-sales team will follow up with you to ensure you're satisfied and to assess your delivery experience.
9. What if my order arrives damaged?
If you receive a damaged item, please contact us immediately. Provide:
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A description of the issue
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A photo of the damage
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Your order number
We’ll review the case and may offer replacement, compensation, or a full refund depending on the situation.
