Introduction

This Privacy Policy explains how Saraya Commercial Group for Export and Import, the owner of the Adawat brand, collects, uses, and protects users’ personal data through Adawat’s digital platforms (website and mobile app). This policy aims to ensure transparency and build trust in how we handle your data.

By using any of Adawat’s services or products online—whether via the website or mobile app—you expressly agree to all the terms outlined in this policy, including any future updates or amendments.

1. Why Do We Collect User Data?

We collect data to deliver our services in the best possible way, and to personalize content and offers based on user interests. We do not collect sensitive data or information that directly identifies users—such as full names or personal photos—unless required to provide a specific service.

2. What Data Do We Collect?

We may collect the following information when you use Adawat’s platforms:

• General data such as gender and age

• Geographic location

• Phone numbers and email addresses

• User interactions with offers or surveys

• Technical information from your device (device type, operating system, IP address, connection method, payment method, etc.)

• Data from cookies

This information is used to improve your experience, personalize content and ads, and enhance our products and services. We confirm that this data is not used to personally identify users.

3. Cookie Policy

Cookies are used to understand how users interact with our website and app in order to improve functionality and services. These files do not contain information that directly identifies users (e.g., name or photo). Users are fully responsible for managing cookie preferences through their browser or device settings.

4. How Do We Store and Protect User Data?

We take all reasonable and necessary measures to protect user data from loss, misuse, or unauthorized access. However, it is the user’s responsibility to keep login credentials (username, password, authentication codes) confidential.

Data may be stored inside or outside the Kingdom, in accordance with applicable laws. We may also share data with authorized third parties if necessary—for example, to provide a service or comply with legal obligations.

5. How Do We Use the Data?

By using Adawat’s platforms, you agree to the use of your personal data for the following purposes:

• Providing Adawat’s products and services

• Sending promotional offers and advertisements

• Improving and developing our products

• Communicating with you for service or marketing purposes

• Sharing data with service providers acting on behalf of Adawat

• Using data for research or statistical purposes in a non-identifiable format

We also reserve the right to use or transfer this data in the event of a merger, acquisition, or business ownership transfer.

6. Right to Access and Update Data

Users have the right to request access to, correction of, or updates to their personal data stored with us. This must be done through a formal request accompanied by proof of identity. We will respond within a maximum of 90 days. A fee may be applied at Adawat’s discretion to process the request.